tag:status.lexblog.com,2005:/historyLexBlog Status - Incident History2024-03-19T01:48:31-07:00LexBlogtag:status.lexblog.com,2005:Incident/202668592024-03-21T21:00:00-07:002024-03-15T05:57:55-07:00Cloud Infrastructure Maintenance<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>21</var>, <var data-var='time'>21:00</var> PDT - Mar <var data-var='date'>22</var>, <var data-var='time'>03:00</var> PDT</strong></p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>05:57</var> PDT</small><br><strong>Scheduled</strong> - We do expect that the maintenance may result in up to a 10 minute interruption of service as the server is restarted. Outside of the temporary service interruption, there will be no impact to your site(s). We will be monitoring the situation closely to ensure minimal disruption.</p>tag:status.lexblog.com,2005:Incident/199123402024-02-09T00:00:57-08:002024-02-09T00:00:57-08:00Cloud Infrastructure Maintenance<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>00:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>18:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>05:21</var> PST</small><br><strong>Scheduled</strong> - On Thursday, February 8th our hosting partner will be performing scheduled maintenance. We do expect that the maintenance may result in up to a 10 minute interruption of service as the server is restarted.<br /><br />Outside of the temporary service interruption, there will be no impact to your site(s). We will be monitoring the situation closely to ensure minimal disruption.</p>tag:status.lexblog.com,2005:Incident/198062682024-01-25T02:01:28-08:002024-01-25T02:01:28-08:00Cloud Infrastructure Maintenance<p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>02:01</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>20:01</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>06:02</var> PST</small><br><strong>Scheduled</strong> - We are contacting you today regarding an upcoming scheduled platform update being performed on our cloud infrastructure.<br /><br />This update will occur during off-peak hours based on the server’s location in our Americas data center. This maintenance is expected to take place on your server on the evening of Wednesday, January 24th between 8PM and 2AM PST. This maintenance will typically result in up to 25 minutes of downtime as the server is restarted. We will be monitoring the situation closely and communicating with the infrastructure provider regularly to ensure minimal disruption to your site(s).</p>tag:status.lexblog.com,2005:Incident/196581432024-01-11T02:57:22-08:002024-01-11T02:57:22-08:00MySQL Update<p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>02:57</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>22:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>06:36</var> PST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance. It may result in approximately 15 minutes of downtime within the hours of 10pm and 4am, EST.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>08:09</var> PST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.lexblog.com,2005:Incident/192629682023-12-06T05:10:26-08:002023-12-06T05:10:26-08:00Platform Down and Inaccessible<p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>05:10</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>16:57</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>14:42</var> PST</small><br><strong>Investigating</strong> - We are again seeing a pattern of sites slow or unresponsive and are investigating the issue.</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>09:57</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>08:29</var> PST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>08:29</var> PST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.lexblog.com,2005:Incident/183189472023-08-30T03:49:49-07:002023-08-30T03:49:49-07:00Server Maintenance<p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>03:49</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>03:33</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>03:31</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.lexblog.com,2005:Incident/172542112023-05-18T03:01:12-07:002023-05-18T03:01:12-07:00May 17, Scheduled Maintenance<p><small>May <var data-var='date'>18</var>, <var data-var='time'>03:01</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>17</var>, <var data-var='time'>21:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>15</var>, <var data-var='time'>05:05</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.<br /><br />The maintenance will result in up to 25 minutes of downtime as the server is restarted. We will be monitoring the situation closely and communicating with the infrastructure provider regularly to ensure minimal disruption to your site(s).</p>tag:status.lexblog.com,2005:Incident/106049842022-07-18T12:27:07-07:002022-07-18T12:27:07-07:00Increased volume of contact form spam emails<p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>12:27</var> PDT</small><br><strong>Resolved</strong> - The contact form spam incident has been resolved.</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>07:10</var> PDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>07:10</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implementing and we are monitoring the results.</p><p><small>Jul <var data-var='date'>16</var>, <var data-var='time'>10:51</var> PDT</small><br><strong>Update</strong> - One point of clarification:<br /><br />Some customers have reached out with the concern that some sort of security vulnerability has occurred. That is not the case at all. While it is a nuisance, and an important problem for us to address, there is no security vulnerability or penetration associated with this incident.<br /><br />The unfortunate fact is that every contact form on the internet is constantly under a barrage of spam submissions. We have several layers in place to prevent these attempts from even getting started. Inevitably, some percentage of those spam attempts will succeed in creating a form submission. In that case, we have several layers in place to prevent the spam form submissions from actually generating an outbound email. At the moment, we're experiencing a lapse in that final layer of protection.<br /><br />We expect that final layer of protection against spam emails to be restored on Monday.</p><p><small>Jul <var data-var='date'>16</var>, <var data-var='time'>10:41</var> PDT</small><br><strong>Identified</strong> - Some blogs on our platform are experiencing an increased volume of spam submissions to their contact form. We have identified a solution and are expecting it to be implemented across our entire platform not later than close of business on Monday, July 18.<br /><br />In the meantime, we do have the capability to apply a patch to specific blogs at a higher priority. If you are experiencing this problem and would like an expedited solution, please feel free to contact our support team ( https://support.lexblog.com/hc/en-us/requests/new ). They will be able to work through those priority inquiries at the start of the business day on Monday.</p>tag:status.lexblog.com,2005:Incident/103665202022-06-21T06:32:19-07:002022-06-21T06:32:19-07:00Platform Outage<p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>06:32</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>00:22</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>00:05</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating an issue where many sites are slow to load or not accessible. The issue appears to be upstream from our platform — caused by a CDN outage impacting a number of sites worldwide — and we are working with our network partners in order to determine the timeline for a resolution.</p>tag:status.lexblog.com,2005:Incident/101845042022-06-08T08:26:12-07:002022-06-08T08:26:12-07:00Some Blogs Inaccessible<p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>08:26</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>07:47</var> PDT</small><br><strong>Investigating</strong> - We are investigating an issue where some blogs are down or inaccessible. We believe at this time that they can be resolved quickly on a case-by-case basic by contacting our support team for details on how to update your domain name and DNS. We are looking into a global solution.</p>tag:status.lexblog.com,2005:Incident/101175122022-06-06T06:39:31-07:002022-06-06T06:39:31-07:00Email Notification Issues<p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>06:39</var> PDT</small><br><strong>Resolved</strong> - The email notifications issue has been resolved.</p><p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>03:40</var> PDT</small><br><strong>Update</strong> - We have applied a fix and are monitoring the status.</p><p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>03:30</var> PDT</small><br><strong>Monitoring</strong> - Due to an incident with our email subscription provider, a limited number of blogs are temporarily unable to accept new email subscribers. Email notifications are still going out on all blogs except those with Instant Send.<br /><br />Maintenance is scheduled on Platform Two tonight at midnight PT/3 a.m. ET to address this issue.</p>tag:status.lexblog.com,2005:Incident/101423362022-06-04T03:38:29-07:002022-06-04T03:38:29-07:00Email Subscriptions<p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>03:38</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>23:45</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>10:48</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance tonight at midnight PDT/3 a.m. EDT in order to resolve an ongoing issue with email subscriptions. Users should refrain from logging into the admin area of their sites and publications for the duration of this period as a content freeze is in effect. There is no expected downtime; only publishing new content will be impacted. Subscribe to this status to be updated at the conclusion of this maintenance.</p>tag:status.lexblog.com,2005:Incident/91862952022-01-28T14:12:33-08:002022-01-28T14:12:33-08:00Slow Load Times / Pages Not Loading<p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>14:12</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>10:35</var> PST</small><br><strong>Monitoring</strong> - We have identified the issue and are monitoring a fix.</p><p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>10:01</var> PST</small><br><strong>Investigating</strong> - We are currently investigating an issue with slow load times and pages failing to load.</p>tag:status.lexblog.com,2005:Incident/81753022021-10-07T09:11:15-07:002021-10-07T09:11:15-07:00Email Campaigns Delayed<p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>09:11</var> PDT</small><br><strong>Resolved</strong> - Email campaigns should now be sent out as regularly scheduled.</p><p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>08:18</var> PDT</small><br><strong>Monitoring</strong> - We have resolved the issue with Mailchimp and we should see regularly scheduled emails resume on the hour. We are continuing to monitor this situation. Please contact our Success team if you have any further questions.</p><p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>05:29</var> PDT</small><br><strong>Investigating</strong> - We are investigating an issue where some blogs are unable to send out email updates to their subscribers. Once the issue is resolved, daily RSS emails will send out at their next scheduled time. Breaking news emails will need to be re-attempted manually.</p>tag:status.lexblog.com,2005:Incident/80964362021-09-29T19:00:40-07:002021-09-29T19:00:40-07:00Premier Platform: Core Systems Update<p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>19:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>18:01</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>13:39</var> PDT</small><br><strong>Scheduled</strong> - We will be updating core systems and third-party dependencies. We expect zero visitor-facing downtime. Bloggers may notice a brief interruption in service which is unlikely to last for more than several minutes.</p>tag:status.lexblog.com,2005:Incident/80964322021-09-28T19:01:09-07:002021-09-28T19:01:09-07:00The LexBlog Platform: Core Systems Update<p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>19:01</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>18:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>13:38</var> PDT</small><br><strong>Scheduled</strong> - We will be updating core systems and third-party dependencies. We expect zero visitor-facing downtime. Bloggers may notice a brief interruption in service which is unlikely to last for more than several minutes.</p>tag:status.lexblog.com,2005:Incident/79027302021-09-02T09:54:36-07:002021-09-02T09:54:36-07:00Logging Into WordPress Admin<p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>09:54</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>08:45</var> PDT</small><br><strong>Monitoring</strong> - We believe we have resolved the issue across our platforms, but we are monitoring the situation. If you're still experiencing issues logging in to or accessing your site, please contact our Success Team.</p><p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>08:28</var> PDT</small><br><strong>Identified</strong> - We have identified an issue with logging in the back end of blogs on our platforms due to updates made in the settings of our DNS Management software, Cloudflare. We are actively working on resolving the issue across all of our platforms.</p><p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>08:16</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.lexblog.com,2005:Incident/76478412021-08-01T08:09:33-07:002021-08-01T08:09:33-07:00Support Center Unavailable<p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>08:09</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>30</var>, <var data-var='time'>19:17</var> PDT</small><br><strong>Monitoring</strong> - There was a temporary outage involving Zendesk, our Support Center's platform. The issue now seems to have been resolved, but we are still actively monitoring the Support Center to make sure it's fully operational.</p><p><small>Jul <var data-var='date'>30</var>, <var data-var='time'>19:06</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating an issue that is causing an error when trying to access our support center. We will provide an update as soon as we have more information.</p>tag:status.lexblog.com,2005:Incident/71500182021-06-02T14:02:43-07:002021-06-02T14:02:43-07:00Intermittent Issues Loading Sites on Our Platforms.<p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>14:02</var> PDT</small><br><strong>Resolved</strong> - Cloudflare has confirmed that the issue is resolved, and we are no longer seeing any performance issues on our platform.</p><p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>12:12</var> PDT</small><br><strong>Monitoring</strong> - We are anecdotally seeing improved performance on previously affected sites. Cloudflare has identified the issue, and has yet to confirm whether or not the issue has been resolved. We are continuing to monitor the situation and will provide an update once we've confirmed the issue has been resolved.</p><p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>11:38</var> PDT</small><br><strong>Identified</strong> - We have identified the root cause of the issue as likely being due an outage with our vendor Cloudflare, which we use for DNS management. It's possible this issue could only be affecting users on the East Coast.<br /><br />We will update this page as soon as we have more information.</p><p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>11:22</var> PDT</small><br><strong>Investigating</strong> - We are currently investigated an issue affecting the back end of our platforms and LexBlog.com that are causing error messages to periodically appear when loading sites. We are investigating the source of the issue, and will update this page as soon as we have more information.</p>tag:status.lexblog.com,2005:Incident/70572652021-05-21T11:30:19-07:002021-05-21T11:30:19-07:00Platform Two Blog Search Indexing Issue<p><small>May <var data-var='date'>21</var>, <var data-var='time'>11:30</var> PDT</small><br><strong>Resolved</strong> - We have completed our review of our other platforms and confirm this issue now is resolved.</p><p><small>May <var data-var='date'>21</var>, <var data-var='time'>11:02</var> PDT</small><br><strong>Update</strong> - We have restored search indexing on all sites on Platform Two, and are in the process of confirming that this issue has not affected any other platforms. We will update here once we have final confirmation.</p><p><small>May <var data-var='date'>21</var>, <var data-var='time'>10:35</var> PDT</small><br><strong>Investigating</strong> - We are noticing that several blogs on Platform Two are having trouble being indexed by search engines. We are investigating and will update as soon as we have more information.</p>tag:status.lexblog.com,2005:Incident/66017032021-03-30T10:10:29-07:002021-03-30T10:10:29-07:00Core Systems, Premier Platform<p><small>Mar <var data-var='date'>30</var>, <var data-var='time'>10:10</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>30</var>, <var data-var='time'>09:10</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>09:10</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.lexblog.com,2005:Incident/66016882021-03-26T18:25:02-07:002021-03-26T18:25:02-07:00Core Systems Update, Platform 3<p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>18:25</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>18:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>09:09</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.lexblog.com,2005:Incident/66016842021-03-25T18:19:03-07:002021-03-25T18:19:03-07:00Core Systems Update, Platform 2<p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>18:19</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>18:01</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>09:08</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.lexblog.com,2005:Incident/66016752021-03-24T18:19:46-07:002021-03-24T18:19:46-07:00Core Systems Update<p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>18:19</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>18:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>09:07</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.lexblog.com,2005:Incident/65441892021-03-17T08:56:57-07:002021-03-17T08:56:57-07:00Email Campaign Issue<p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>08:56</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>08:53</var> PDT</small><br><strong>Monitoring</strong> - Our email campaign provider, MailChimp, has notified us that this issue has been fixed. Currently we are testing and monitoring this functionality.<br /><br />RSS campaigns that would have sent during this period, will send at their next scheduled time.<br /><br />Breaking news campaigns will need to be manually re-attempted.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>07:26</var> PDT</small><br><strong>Investigating</strong> - We are investigating a problem with our email campaign provider, MailChimp. Some blogs may have trouble sending email updates to their subscribers during this time. Once this issue is resolved, blog posts that were published during the incident will be included in subsequent email campaigns.</p>