Filter By Components

January 2017

Some Sites Loading Slowly on LexBlog Platform
Our monitoring shows that performance returned to normal after our fix, and this incident is resolved.
Jan 18, 11:07-14:00 PST
Emails from Movable Type 3 delayed
This incident has been resolved.
Jan 3, 11:20 - Jan 11, 15:39 PST
LexBlog Support Ticketing System and Help Center currently experiencing outages
We have received word from Zendesk that systems are now operational - our in-platform help center, knowledge base, community, and ticketing center are all now available. Our team will resume work to support members and respond to tickets as quickly as possible.
Jan 4, 12:53-13:36 PST

December 2016

Not Found errors on some LexBlog Platform sites
Our testing confirms that sites are performing normally, and this incident is resolved.
Dec 28, 21:42-23:30 PST
Delayed Email Notifications from MT3
Emails from our legacy Movable Type 3 (MT3) platform are sending normally again, and this issue is resolved.
Dec 20, 17:42 - Dec 21, 12:35 PST
Sites Loading Slowly on Movable Type 3
This incident has been resolved.
Dec 16, 12:25 - Dec 20, 17:38 PST
[Scheduled] LexBlog Platform Upgrades
The scheduled maintenance has been completed.
Dec 19, 20:01-23:41 PST
[Scheduled] LexBlog Platform Upgrades
The scheduled maintenance has been completed.
Dec 19, 08:00-08:34 PST
[Scheduled] Server Security Maintenance for the LexBlog Platform & Premier Managed Platform
The scheduled maintenance has been completed.
Dec 16, 22:01 - Dec 17, 04:00 PST
[Scheduled] Server Security Maintenance for The LexBlog Platform & Premier Managed Platform
The scheduled maintenance has been completed.
Dec 2, 23:00 - Dec 3, 05:00 PST

November 2016

[Scheduled] Server Maintenance for Movable Type (MT3 and MT4) Sites
We have completed our server updates, and you can access your admin area and publish content again. If you are seeing this page after trying to log in to your site at /admin/, you may need to clear your DNS cache: https://www.whatsmydns.net/flush-dns.html Please contact us at success@lexblog.com or 800-913-0988 if you need help.
Nov 28, 17:00-23:24 PST
[Scheduled] Database Maintenance for Some LexBlog Platform Sites
The scheduled maintenance has been completed.
Nov 21, 22:00 - Nov 22, 01:00 PST
Slow page loads and 504 errors on LexBlog Platform
Our monitoring shows sites have been performing normally for the past 30 minutes, and the issue is resolved.
Nov 21, 11:47-12:32 PST
[Scheduled] Security Update for The LexBlog Platform & Premier Managed Platform
The scheduled maintenance has been completed.
Nov 18, 23:00 - Nov 19, 05:00 PST

October 2016

[Scheduled] Server Maintenance for the LexBlog Platform
Server maintenance has been completed, and sites are performing normally.
Oct 28, 20:00-20:50 PST
[Scheduled] Scheduled Server Maintenance for The LexBlog Platform & Premier Managed Platform
The scheduled maintenance has been completed.
Oct 22, 00:02-02:18 PST
LexBlog Support Ticketing System and Help Center currently out of service
We have received word from Zendesk that systems are now operational - our in-platform help center, knowledge base, community, and ticketing center are all now available. Our team will resume work to support members and respond to tickets as quickly as possible.
Oct 21, 10:02-14:05 PST
Blog Font Service Outage on All LexBlog Platforms
This incident has been resolved.
Oct 17, 13:19-16:02 PST
LexBlog Support Ticketing System and Help Center currently out of service
We have received word from Zendesk that systems are now operational - our in-platform help center, knowledge base, community, and ticketing center are all now available. Our team will resume work to support members and respond to tickets as quickly as possible.
Oct 13, 10:56-13:16 PST

September 2016

No incidents reported for this month.

August 2016

[Scheduled] LexBlog Platform Upgrades
We’ve completed our LexBlog Platform updates. Upgrades include an in-line link editor, email address or username login, and responsive images for responsive blogs. See all the updates in our release notes: https://support.lexblog.com/hc/en-us/articles/225706368
Aug 26, 18:01-21:02 PST
LexBlog Help Center & Ticketing (Support) Outage
This incident has been resolved.
Aug 26, 09:27-12:58 PST
[Scheduled] Premier Managed Platform Upgrades
We've completed our Premier Managed Platform updates. Upgrades include an in-line link editor, stronger security with two-factor authentication and an in-platform contact form submissions inbox. See all the updates in our release notes: https://support.lexblog.com/hc/en-us/articles/225706368
Aug 19, 18:01-21:27 PST

July 2016

No incidents reported for this month.

June 2016

Intermittent Server Errors on LexBlog Platform and Premier Sites
This incident has been resolved.
Jun 30, 08:51-16:46 PST
[Scheduled] Scheduled Maintenance for Launch of New Support Features
The scheduled maintenance has been completed.
Jun 20, 19:01-22:00 PST
LexBlog Phone and Internet currently out of service
LexBlog phone service has been restored.
Jun 15, 08:07-16:22 PST
[Scheduled] Scheduled Server Maintenance for The LexBlog Platform & Premier Managed Platform
The scheduled maintenance has been completed.
Jun 14, 22:00 - Jun 15, 04:01 PST
Timeout errors on MT3 & MT4 sites
Performance on MT3 and MT4 sites has been normal since a fix was implemented by our data center at 3:19 a.m. PDT, and this incident is resolved.
Jun 10, 01:11-09:12 PST
Intermittent timeouts or slower load times
Our monitoring shows sites have been performing normally since the fix was implemented several hours ago, and CloudFlare reports that they have fully resolved the issue.
Jun 9, 12:04-17:02 PST
[Scheduled] Server Maintenance for Premier Managed Platform
The scheduled maintenance has been completed.
Jun 1, 22:00 - Jun 2, 00:00 PST

May 2016

Outage of The LexBlog Platform and Premier Managed Platform
Sites continue to function normally, and our data center has confirmed the network issue has been resolved.
May 26, 19:40-21:55 PST
LexBlog Phone and Internet currently out of service
Our Seattle power utility has restored power downtown and the LexBlog phone system service is restored. However, due to the relocation of our team members, we are still best reachable today via email (success@lexblog.com). Tomorrow, phone coverage will return to normal.
May 25, 12:00-12:41 PST
Timeout errors on Movable Type sites
This incident has been resolved.
May 19, 01:39-09:21 PST
[Scheduled] LexBlog Platform Network Maintenance
The scheduled maintenance has been completed.
May 4, 23:01 - May 5, 02:00 PST

April 2016

Old Community Notification Emails from "LexBlog Success Team"
This incident has been resolved.
Apr 20, 18:29-23:27 PST

March 2016

[Scheduled] Server Maintenance for The LexBlog Platform
The scheduled maintenance has been completed.
Mar 27, 20:00 - Mar 28, 02:00 PST
LexBlog Phones Intermittently Out of Service
This incident has been resolved.
Mar 17, 09:37-12:50 PST
[Scheduled] Additional Server Maintenance Tonight for The LexBlog Platform & Premier Managed Platform
The maintenance window for The LexBlog Platform & Premier Managed Platform has concluded. If further information or updates are required as part of the work done tonight, we will provide those updates here.
Mar 11, 22:00 - Mar 12, 02:30 PST
[Scheduled] Server Maintenance Tonight for The LexBlog Platform & Premier Managed Platform
The scheduled maintenance has been completed.
Mar 10, 22:00 - Mar 11, 02:45 PST

February 2016

Outage of The LexBlog Platform and Premier Managed Platform
The LexBlog Platform and Premier Managed Platform are performing normally since our fix at 1:50 a.m. EST, and this incident is resolved.
Feb 26, 15:18 - Feb 27, 09:55 PST
Intermittent Outage of Reach Community
This issue has been resolved by Get Satisfaction, and the Reach Community is now fully available.
Feb 24, 16:35-22:11 PST
LexBlog Website and Ticket Form currently out of service
Service has been restored to our website, including our support pages and ticket form.
Feb 17, 16:27-16:30 PST
[Scheduled] Security Maintenance Tonight for The LexBlog Platform & Premier Managed Platform
The scheduled maintenance has been completed.
Feb 16, 21:00 - Feb 17, 02:00 PST
Reach Community Outage
The Get Satisfaction platform, which powers the Reach Community, was back online at approximately 4:15 a.m. EST, and you are now able to access topics and conversations again at community.lexblog.com. We apologize for the inconvenience!
Feb 2, 07:56 - Feb 3, 09:46 PST

January 2016

[Scheduled] Scheduled Maintenance and Platform Freeze: The LexBlog Platform
The scheduled maintenance has been completed.
Jan 22, 18:01-22:02 PST
[Scheduled] Server Maintenance for The LexBlog Platform Including Premier Managed Platform
The scheduled server maintenance has been completed without interruption of service.
Jan 20, 23:00-23:45 PST
[Scheduled] Scheduled Maintenance and Platform Freeze: LexBlog Premier Managed Platform
We've finished the LexBlog Premier platform upgrade. Those impacted can now resume blogging. As we continue to monitor our sites, please notify us if you need assistance via a ticket to our team ( http://bit.ly/1zdHWqU ) or call us at 800-913-0988.
Jan 15, 18:00-21:58 PST
Partial Outage of The LexBlog Platform
This incident has been resolved.
Jan 14, 08:53-09:52 PST
[Scheduled] DNS Server Maintenance for The LexBlog Platform
The scheduled maintenance has been completed.
Jan 9, 21:00 - Jan 10, 00:00 PST
[Scheduled] DNS Server Maintenance for Legacy Platforms
The scheduled maintenance has been completed.
Jan 6, 21:00 - Jan 7, 00:01 PST

December 2015

Access errors on LexBlog Platform sites
This incident has been resolved.
Dec 10, 23:18 - Dec 11, 00:03 PST
[Scheduled] LexBlog Platform Network Maintenance
The scheduled maintenance has been completed.
Dec 7, 22:00 - Dec 8, 05:00 PST

November 2015

Site Load Errors on The LexBlog Platform
This incident has been resolved.
Nov 19, 13:14-15:11 PST
Sites and Admin Area Loading Slowly on The LexBlog Platform
This incident has been resolved.
Nov 11, 13:19-14:16 PST

October 2015

Delayed Email Notifications
We've learned MailChimp has restored normal service and is working on sending out emails that were caught up in the delay. If you have a question or concern about a particular email notification for your blog(s), please let you account manager know.
Oct 28, 12:13-15:04 PST
[Scheduled] Security Maintenance Tonight for The LexBlog Platform & Premier Managed Platform
The scheduled maintenance has been completed.
Oct 26, 20:00 - Oct 27, 00:00 PST
Sites and Admin Area Loading Slowly on The LexBlog Platform
This incident has been resolved.
Oct 19, 09:46 - Oct 20, 18:12 PST

September 2015

[Scheduled] Security Update for The LexBlog Platform & Premier Managed Platform
The scheduled maintenance has been completed.
Sep 17, 18:00 - Sep 18, 04:00 PST
Duplicate Sidebar Section Titles
This incident has been resolved.
Sep 14, 10:52-17:18 PST
[Scheduled] The LexBlog Platform Scheduled Update
Our scheduled update was successfully completed, and you can get back to blogging!
Sep 11, 18:00-22:21 PST
[Scheduled] Premier Managed Platform Scheduled Update
The scheduled update has been completed successfully, and you will now be able to log in to your sites again.
Sep 3, 18:00-21:37 PST
Outage of Legacy Movable Type 4 (MT4) Platform
This incident has been resolved.
Sep 3, 12:03-15:21 PST

August 2015

Partial Outage on the LexBlog Platform
Our monitoring shows the platform has been stable since our data center implemented a fix, and this incident is resolved.
Aug 21, 00:06-09:04 PST
[Scheduled] LexBlog Platform Network Maintenance
The scheduled maintenance has been completed.
Aug 19, 21:00 - Aug 20, 04:01 PST
Outage of Legacy Platform: Movable Type 4 (MT4)
This incident has been resolved.
Aug 19, 15:34-16:29 PST
Distributed Denial of Service Attack on the LexBlog Platform
Our counter measures have deflected the unwanted traffic from the DDoS attack and overnight monitoring shows the platform has returned to normal performance. Visitors will no longer see a brief message about checking their browser before being taken to the page they requested.
Aug 15, 15:14 - Aug 17, 08:56 PST
Outage: Movable Type 3
This incident has been resolved.
Aug 6, 23:46-23:58 PST

July 2015

[Scheduled] LexBlog Platform Security Update for LogJam vulnerability
The scheduled maintenance has been completed.
Jul 30, 18:01-23:01 PST
AWeber Email Issue
Per AWeber, the malware email issue has been resolved: http://status.aweber.com/incidents/0bwwpzbr33r9 As a reminder, AWeber is a legacy provider for LexBlog subscriber emails. To learn more about upgrading to our primary provider (MailChimp), please contact your account manager.
Jul 28, 09:10-11:09 PST
[Scheduled] Hardware Upgrades Maintenance Window
The scheduled maintenance has been completed.
Jul 24, 00:00-03:00 PST
Outage LexBlog Platform
This incident has been resolved.
Jul 6, 14:29-16:03 PST

June 2015

AddThis Outage on all LexBlog Platforms
This incident has been resolved.
Jun 12, 09:35-17:18 PST

May 2015

[Scheduled] Platform Upgrades & Maintenance Window
The scheduled maintenance has been completed.
May 15, 18:03-22:57 PST
Slow Administrative Area Load Times in LexBlog WordPress Platform
The administrative area of blogs on the LexBlog platform is back to normal performance.
May 15, 10:02-11:43 PST
[Scheduled] "Venom" Security Vulnerability Patch
After further investigation, our cloud-based data center technology partner confirmed we are not impacted by the Venom vulnerability, so no maintenance is required after all.
May 13, 17:04 PST
Visual errors on some WordPress sites
We have resolved the visual errors issue.
May 11, 13:08-16:17 PST
Movable Type 4 Outage
Our monitoring indicates the MT4 platform is working normally. We apologize for the inconvenience.
May 11, 04:33-04:43 PST
[Scheduled] Platform Upgrades & Maintenance Window
We've finished the LexBlog platform upgrade on a small number of sites. Those impacted can now resume blogging! As we continue to monitor our sites, please notify us if you need assistance via a ticket to our team ( http://bit.ly/1zdHWqU ) or call us at 800-913-0988.
May 8, 18:09-22:00 PST

April 2015

GoDaddy Blog Domain Issue
This incident has been resolved.
Apr 29, 12:17-13:31 PST
[Scheduled] Server Software Maintenance
The scheduled maintenance has been completed.
Apr 19, 00:12-03:32 PST
Movable Type 4 Outage
Our monitoring indicates the MT4 platform is working normally. We apologize for the inconvenience.
Apr 14, 11:23-11:38 PST

March 2015

Movable Type 3 "Send to a Friend" Email Form Deactivated
We've completed removing the "Send to a Friend" form from all Movable Type 3 sites. Learn more about migrating to our modern publishing platform, powered by WordPress: http://sforce.co/1Md4lKL
Mar 27, 12:52 - Mar 29, 21:01 PST
Movable Type 3 Outage
Our IT team has restored service to Movable Type 3 (MT3) sites, and we are monitoring to ensure sites load normally.
Mar 21, 14:23-14:30 PST
[Scheduled] Security Update for Xen hypervisor
Our cloud server provider has completed the security update and sites are operating normally. This vital maintenance protected your site against the recently reported Xen hypervisor security vulnerability. Learn more: http://bit.ly/1wFfFIQ
Mar 3, 22:30 - Mar 4, 02:57 PST

February 2015

[Scheduled] Platform Upgrades & Maintenance Window
The scheduled maintenance has been completed.
Feb 12, 20:10 - Feb 23, 16:39 PST

January 2015

Intermittent errors on WordPress Platform
Our monitoring hasn't found any intermittent connection hours since 4:15 a.m. PST so our fix has resolved the issue. We apologize for the inconvenience.
Jan 20, 03:41-10:08 PST
"High Risk Website Blocked" messages on some sites
This incident has been resolved.
Nov 19, 12:00 - Jan 20, 03:39 PST

December 2014

Issue with Blog Post Share Buttons
This issue is resolved; social sharing now works from the bottom of each blog post.
Dec 19, 10:36-14:39 PST
Movable Type 4 Outage
Our monitoring indicates the MT4 platform is working normally. We apologize for the inconvenience of the outage this morning.
Dec 2, 06:18-11:39 PST

November 2014

Reach Community Outage
This incident has been resolved.
Nov 13, 14:49 - Nov 14, 08:30 PST
Movable Type 3 Partial Outage
Sites are now performing normally; we have resolved this partial outage. As always, we will continue to monitor the health, performance, and uptime of our sites and respond accordingly to any future issue.
Nov 8, 21:19-21:49 PST

October 2014

WordPress Sites Loading Slowly
We've blocked the malicious traffic and restored platform performance. We apologize for the inconvenience and are monitoring to ensure sites load quickly.
Oct 28, 11:55-12:49 PST
Some WordPress sites loading slowly
We have corrected the server slowdown that caused some sites to load slowly or fail to load. All sites should be loading normally now. If you still experience a site performing slow or offline, perform a hard refresh (CTRL+R) to restore your site.  As always, we will continue to monitor sites and our overall server health and will immediately act in the event of a future incident.
Oct 10, 08:37-09:16 PST

September 2014

Email Service Disruption - MailChimp Blog Subscriber Emails Currently Not Sending
Our primary email service through MailChimp has been restored. Please note that we anticipate email notification sending will resume shortly. Posts published during this service disruption should send to your subscribers in digest form - i.e. only one email will send per blog with all posts published in the last two days. Going forward, LexBlog will continue our work to remove spam and complaint email addresses from subscriber lists in order to prevent future disruptions. As a result, you may continue to see changes in subscriber numbers. For questions or concerns about how this issue may have impacted you specifically, please call or email your account manager. Thank you for your continued patience through this disruption.
Sep 8, 15:03 - Sep 10, 11:39 PST
LexBlog phones are temporarily down
LexBlog phones are back up and running. Thanks for your patience!
Sep 2, 15:22-16:17 PST

August 2014

Some WordPress Sites Loading Slowly
We have corrected the server slowdown that caused some sites to go offline. All sites should be loading normally now. If you still experience a site performing slow or offline, perform a hard refresh (CTRL+R) to restore your site. Thank you!
Aug 21, 09:39-10:31 PST
[Scheduled] Server Memory Upgrades
The scheduled maintenance has been completed.
Aug 16, 00:00-04:00 PST

July 2014

WordPress Sites Loading Slowly
This incident has been resolved.
Jul 25, 16:56 - Jul 26, 09:35 PST
[Scheduled] WordPress Database Maintenance
The scheduled maintenance has been completed.
Jul 24, 22:00 - Jul 25, 02:00 PST
WordPress sites loading slowly
We have resolved the disruption of service and our WordPress platform sites are now loading normally. We will continue to monitor the sites for any further issues.
Jul 24, 07:07-07:33 PST
WordPress Sites Loading Slowly
This incident has been resolved.
Jul 23, 16:57-23:07 PST
[Scheduled] Server Memory Upgrades
Our scheduled maintenance is complete. All sites are fully operational.
Jul 16, 23:30-23:37 PST
WordPress Distributed Denial of Service Attack
Our IT team has resolved performance issues by blocking the malicious traffic and adding additional servers.
Jul 9, 07:07-16:34 PST

June 2014

No incidents reported for this month.

May 2014

[Scheduled] LexBlog Moving Day: Phone System Planned Downtime
Our move is complete, and our phone system is back in action! Our new address is: LexBlog Inc. 710 Second Ave Suite 660 Seattle, WA 98104
May 16, 07:00 - May 19, 11:17 PST
Intermittent Visual Errors on WordPress Platform
At 7 a.m. PDT, our alerts indicated that some sites on our WordPress platform were loading with intermittent visual errors, like missing images and styles. Our IT team identified and resolved the issue by 7:05 a.m. We apologize for the interruption.
May 12, 07:55 PST
Longer Page Load Speeds on WordPress Platform
For the last hour, our servers have been stable and it appears this issue is resolved. As always, we will continue to monitor sites and our overall server health and will immediately act in the event of a future incident.
May 7, 10:31-11:51 PST

April 2014

[Scheduled] Email Notifications Planned Maintenance & Downtime
LexBlog's primary email notification provider completed maintenance at 6:54 p.m. EDT, and the email system is back to normal.
Apr 27, 14:00-21:35 PST
Legacy Platform (MT3) Email Delivery Issue
This incident has been resolved.
Apr 9, 11:51 - Apr 11, 11:29 PST

March 2014

Movable Type 4 (MT4) outage
Our IT team has restored MT4 sites to normal. The outage was caused by a bot aggressively crawling the platform. We are looking into ways to prevent this, and we apologize for the service interruption.
Mar 15, 12:23-12:38 PST
WordPress outage
The outage resolved this morning was caused by a distributed denial of service attach (DDoS). Our IT team was able to restore service by blocking IP addresses used in the attack. Learn more about DDoS attacks by watching this video by Google http://youtu.be/0VutW15kEZM/ or this security tip from US-CERT http://www.us-cert.gov/ncas/tips/ST04-015/
Mar 14, 06:49-19:15 PST

February 2014

No incidents reported for this month.

January 2014

Sites Loading Slowly
This incident has been resolved.
Jan 23, 11:26-17:10 PST
Slow Load Times on WordPress Sites
We have resolved the slow load times issue but will continue to monitor the health of all our sites. Thank you!
Jan 4, 15:31-22:20 PST

December 2013

No incidents reported for this month.

November 2013

WordPress Outage
We experienced an outage of the WordPress platform during the hours of 6:25 to 7:25 et. We have resolved the issue and you may access your site normally. We apologize for the inconvenience and we are working to prevent this from occurring again in the future.
Nov 21, 04:41 PST
Increased load on WordPress
Our tests were successful, and all systems are back to normal. Thanks for your patience, and happy blogging!
Nov 14, 10:19 - Nov 18, 14:46 PST
[Scheduled] WordPress Server Upgrade
Our WordPress server upgrade was successful and quicker than we anticipated. All is back to normal, and you can get back to blogging! If you control your own domain and have not yet re-pointed it, please visit our help page for instructions on completing the upgrade to the new servers: http://bit.ly/1cA1R7P
Nov 8, 06:00 - Nov 10, 19:34 PST
Scheduled posts not publishing on WordPress
There is an issue affecting all WordPress installations that causes scheduled posts to sometimes not publish and produce a "Missed Schedule" message in the admin area. We are working on a LexBlog patch to alleviate the problem. If you experience this issue, please contact us so we can troubleshoot.
Oct 31, 11:41 - Nov 4, 10:16 PST

October 2013

Unable to publish on Movable Type 4 (MT4) blogs
This incident has been resolved.
Oct 28, 08:48-20:49 PST
[Scheduled] MT3 & MT4 Server Upgrade
Our server upgrade for our Movable Type 3 and 4 platforms was successful and quicker than we anticipated. All is back to normal, and you can get back to blogging! If you control your own domain and have not yet re-pointed your domain, you will not be able to login and publish until you do so. For instructions, please visit these help pages: MT3: http://bit.ly/17gJtMW MT4: http://bit.ly/19CbYEl Thank you for your business! If something doesn't seem right or we can help you in any way, please let us know by calling 800-913-0988 or emailing help@lexblog.com.
Oct 25, 06:00 - Oct 27, 13:55 PST
Unable to login or publish on MT3
Our monitoring shows that the steps we've taken to block malicious traffic have been successful and that intermittent interruptions to publishing on MT3 are no longer occurring. We will continue to monitor and block malicious traffic in the future.
Sep 25, 08:36 - Oct 1, 12:49 PST

September 2013

Unable to save or publish on WordPress platform
The issue with the platform has been resolved, and you are now able to save drafts or publish posts normally. We apologize for the inconvenience and are investigating ways we can prevent this from occurring again in the future.
Sep 13, 09:06-14:01 PST
Platform Slowdown
Minor Denial of Service Attack by bots behaving too aggressively, most notable the following bots: 80legs and AppCodesCrawler. Duration of service impact was 20 minutes.
Sep 10, 09:15 PST

August 2013

MT3 Email Notification Interruption
This incident has been resolved.
Aug 29, 16:47-14:00 PST